FAQ

Answers To

Frequently Asked Questions

I signed up for a macOS VPS or Dedicated Cloud Server, when do I get my login information?

Upon signup the provisioning process begins. Once provisioning is completed you will receive an email with your IP and login credentials along with instructions. Generally, you will receive your login information immediately for VPS's or same day for dedicated servers.

How do I control my macOS Cloud Server?

The are a number of tools available to allow you to control you Mac remotely. We recommend NoMachine, Apple Remote Desktop, or VNC. Any one of these tools will allow you to control your Mac from anywhere as if you were sitting right in front of it. We highly recommend NoMachine for remote desktop access but you are free to use any solution you wish. For those users that wish to connect via terminal, SSH is enabled on all servers by default.

What applications or services can I run on my macOS Cloud Server?

You can run any application or service you wish! Examples of what you can run on your server includes, but is not limited to: Web server, FTP server, MAMP (macOS with Apache, MySQL, PHP, Pearl, Python), Database services such as MySQL , a game server.... Anything you wish!

What if I need to reboot my macOS VPS or Dedicated Server Cloud Server?

You may reboot your HostMyApple macOS VPS at any time from our customer portal (https://portal.hostmyapple.com/portal) and navigating to Services-> Click Your Server-> Reboot Server

How do I backup the data from my macOS VPS or Dedicated Server?

We recommend backing up your data using any number of popular services such as DropBox or Backblaze.

Can you reformat my macOS VPS Image?

Yes! We can reset your VPS image back to it's original state at any time. For more information please submit a ticket via the support link at the top right of any page on this site.

Do you guarantee my satisfaction?

Absolutely! If you are not completely satisfied within your first 14 days of service we will refund any service charges that you have paid.

How fast is the connection?

Each of our nodes are connected to a full duplex 1000mbps (Gigabit) connection. This is fast enough to power even the most demanding websites.

Can I ping your server to test latency?

Yes! Feel free to ping or traceroute:
Atlanta - 66.71.255.133
Denver - 162.244.70.4
Amsterdam - 95.211.66.199

How reliable is the HostMyApple network?

Our networks are powered by redundant Cisco Catalyst 9600's to ensure low latency and fast transfer rates. Each Data Center is strategically located on highly reliable power grids that expeirience little to no annual outage in their respective areas. In addition, all of our Data Centers have dedicated dual diesel generator backup and Powerware UPS to assist in the event of a power failure. All generators and UPS's are tested monthly by third party experts to ensure 100% reliability and maximum uptime for our customers in the event of disaster. We are confident that our infrastructure is powerful and reliable with the best Apple hardware to give you maximum performance.

Do I get my own IP address?

Yes, each macOS VPS and dedicated server hosted with us will have its own static IP address. You can add additional IP addresses when you sign up or at any time by contacting us.

How do I backup the data from my macOS VPS?

We recommend backing up your data using any number of popular services such as DropBox or Backblaze.

Is it possible to upgrade to a better VPS package with more RAM / Disk space at a later time?

Yes, Simply open a ticket with support and specify which package you would like to upgrade to and we will schedule the upgrade at your convenience.

I started an macOS update but have lost connectivity, what do I do?

This is a very common issue when performing an macOS system update. Screensharing will become disabled while system files are updated, please allow up to 45 minutes for the system to become responsive again. If it takes longer than 45 minutes please contact support and we can advise you of the status.

How do I transfer files to and from my VPS?

We highly recommend Dropbox (dropbox.com) and Resilio Sync (https://www.resilio.com/individuals/) for transferring files to and from your macOS VPS or Dedicated Server. It can also be used as an excellent method for backing up your data.

How do I backup the data from my macOS VPS?

For backups we highly recommend either Backblaze (backblaze.com) or DropBox (Dropbox.com) While we take many precautions to secure your data, we always highly recommend performing regular backups :)

How do I change the display resolution on my macOS VPS?

Open Terminal and navigate to the directory: /Library/Application Support/VMware Tools/
Run the command sudo ./vmware-resolutionSet 1920 1080
Note: You may substitute 1920 1080 for your desired resolution.

How will I be billed when I sign up?

Upon sign up you will be billed a prorated amount from the sign up date through the 1st of the next month.
Example:  If you signup on the 18th you will be billed for the 18th through the 30th.  If you signup within 5 days of the start of the next month,  you will also be billed for the following month.

When and how often will I be billed?

All services are billed on the 1st of every month.  You will receive an invoice by email about 2 weeks prior as a reminder and another email as confirmation when payment has been made.

Do you offer annual billing?

Yes.  Once your account has been active for a period of 90 days you have the option to switch to annual billing.  If you wish to be switched to annual billing please contact support after you have been active for 90 days or more so we can enable this option.

Can I cancel service at any time?

Yes.  We do not require any contact term,  you may cancel service at any time you wish.

How do I cancel my service?

You may cancel your service by visiting the customer portal and clicking:  Services->My Services->View Details->Management Actions->Request Cancellation.  You may also cancel by opening a ticket with support requesting cancellation.

Let’s Get in Touch

HostMyApple is always available to answer any of your questions or concerns, so don't hetitate to send us a message!

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